Refund Policy

Refund Policy

Our priority is to ensure a high level of satisfaction when shopping with us and using our products. If you've purchased a product that does not meet your expectations, we offer the option for returns and refunds under clear and transparent terms.

Product Return Process

If you wish to return a product, please notify us within 14 days of receiving it. To process your return request, the product must be in its original condition, unused, with all tags attached, and in its original packaging. Please send the item to the address we provide, and keep the receipt of shipment for reference.

Return Approval and Refunds

Once we receive and inspect the returned product, we will notify you via email to confirm whether the return has been approved. If approved, we will initiate a refund to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may take additional time to process and post the refund to your account.

Delayed Refunds

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please feel free to contact us. You can reach us via email at aquariumboutique.eshop@gmail.com or connect with our team through the 24/7 chat support on our website. Our team will review your case and assist you with information on the status of your refund.

Additional Terms

Please note that return shipping costs are the responsibility of the customer unless the product was defective or sent in error. If the returned product shows signs of use, damage, or missing parts, we may offer a partial refund depending on the condition of the product.