Shipping Policy

Shipping and Returns Policy for Aquarium Boutique

Last Updated: 28.08.2023

Shipping Destinations

We are thrilled to offer international shipping for all our aquarium equipment and products. We proudly serve customers worldwide, ensuring that aquatic enthusiasts everywhere can enjoy our premium products.

Order Processing Time

  • All orders are meticulously processed within 1-5 business days, depending on the availbility. Kindly allow additional time for order processing during peak seasons and holidays. We will let you know, if there are any additional delays. 
  • Upon processing, a confirmation email containing tracking information will be sent to you.

Shipping Rates and Delivery Time

  • Shipping rates are diligently calculated based on the destination and the weight of your order. You can review the shipping costs at the checkout before completing your purchase.
  • Delivery times are contingent upon your location, selected shipping method, and potential customs clearance delays. Estimated delivery times are thoughtfully provided during checkout and are subject to change.

Shipping Methods

We present an array of secure and reliable shipping options designed to accommodate your preferences. Choose your preferred shipping method during the checkout process.

Customs, Duties, and Taxes

  • International customers bear the responsibility for any customs duties, taxes, or fees imposed by their respective countries. These charges are not incorporated into the purchase price and fall under the buyer's jurisdiction.
  • We hold no responsibility for delays or additional costs incurred due to customs processes.

Order Tracking

  • Once your order embarks on its journey, you will receive an email featuring a tracking number. Please note that tracking information may require some time to become available, depending on the chosen shipping carrier.

Shipping Issues

Should you encounter any issues with your shipment, such as unexpected delays or damaged items, please do not hesitate to reach out to our dedicated customer support team at aquariumboutique.eshop@gmail.com for swift and thorough assistance. We are unwavering in our commitment to resolving shipping-related concerns promptly to ensure your utmost satisfaction.

Returns and Refunds

For comprehensive details regarding returns and refunds, we kindly direct you to our Return Policy.

Contact Us

If you have inquiries, concerns, or specific shipping-related questions, please feel free to contact us at aquariumboutique.eshop@gmail.com 

We are here to provide you with the guidance and information you require.

Policy Changes

Our shipping policy may undergo updates periodically to reflect changes in our practices or to align with operational, legal, or regulatory requirements. We encourage you to review this policy on a regular basis.

By completing a purchase from our store, you acknowledge that you have read, comprehended, and accepted our shipping and returns policy, ensuring a transparent and fulfilling shopping experience.